02 4861 4955 -Suite 8/70 Bowral Street, Bowral, 2576

What to Expect

General Information to Help with Your Visit

We strive to provide the highest standard of eye care to our patients. We have comprehensive and up to date equipment to accurately diagnose and treat patients. We also have trained, expert and professional staff to assist in the care of our patients.

WHAT WILL HAPPEN AT YOUR APPOINTMENT

Dr Macken and Team

On arrival – Reception staff will collect your completed patient information form and register you as a patient.

Orthoptist – You will be seen by an Orthoptist first. The Orthoptist will take your medical history, test your vision and perform any additional diagnostic tests required by the doctor.

Ophthalmologist – You will then be seen by the doctor who will perform any further assessments required and discuss your condition and treatment options.

On departure – Reception staff will prepare an account detailing your consultation and testing performed.

Length of Appointment – Please allow 2-3 hours for your initial appointment. We recognise that your time is valuable, and we make every effort to run on time. Occasionally emergencies or patients require a little more time, and these cause scheduling delays beyond our control. We apologise if we keep you waiting

Review Appointments: Any review appointments that need to be made will be done for you before you leave. Should you need to change or cancel an appointment please contact us as soon as possible to minimise any inconvenience.

WHAT YOU WILL NEED TO BRING WITH YOU FOR YOUR APPOINTMENT

  • Referral letter from GP, optometrist, family physician or other doctor
  • Medicare card, DVA card, Pension Card
  • Have your Private Hospital Insurance information with you
  • Copies of results, x-rays, MRIs, CT scans etc and any other relevant information 

We have included an online copy of our Patient Registration Form  and our New Patient Letter to download and print at your convenience. Please fill this in and bring it with you on the day of your appointment. You will also receive a copy of this in the post with a letter confirming your appointment.

Medication: A full list of all medications, vitamins and supplements. If you are on glaucoma medication please bring this with you to the appointment.

Your current glasses and sunglasses: Please bring your current glasses along with you as well. Sunglasses are useful to help with light sensitivity when travelling home.

Changes of spectacle prescription will not be performed and we suggest seeing an optometrist for this.

Driver: It is advisable to arrange for somebody to pick you up after the appointment or take public transport to avoid having to drive with blurry vision and light sensitivity.

IF YOU HAVE ANY QUESTIONS OR NEED TO CHANGE YOUR APPOINTMENT, PLEASE CONTACT US ON (02) 4861 4955